Common installation issues include problems with dependencies, runtime installation, module installation, and GPU support configuration. Ensure system packages are up-to-date. On Linux/macOS, run apt-get update or equivalent before installation. This page lists AI Workbench error codes with their messages, affected platforms, and explanations. Not all errors have codes, and not all errors with codes have resolution steps. Initially, on reboot of the machine, or on manual start, the service would not start. I now find that on install, the. GenAI installation fails with the error connecting to the Postgres DB and you would see ai-server job failing on the controller VM with a similar error as below: This can happen if there is a connectivity issue to the Postgres DB from GenAI deployment network or if there is an issue with DNS. If you are reporting a bug or error, consider submitting a Support Bundle to aiworkbench-ea@nvidia.
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